Getting Connected - Cloud Hosting Setup Guide
Aug 18, 2023
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Welcome - we are happy to have you with us!
This article covers the basic setup of the cloud hosting service on your PC or Mac. We hope this article is straight forward but if you run into trouble, don't hesitate to create a ticket and we will do our best to get back to you within 1 business day.
What you need to get started
- Your hosting username and password (Example: [email protected])
- An active internet connection
- A computer with one of the following configurations (The following specs are subject to change as Microsoft delivers new Remote Desktop Client releases):
Windows: Connecting with the Windows Desktop Client
Use these instructions if you are using a Windows PC. Steps 1 & 2 only need to be done once. After the setup is complete, you can launch hosted applications from your Start Menu.
- Install the Windows Desktop Client
- Your IT Department may have already done this for you. You can confirm by pressing the Start button and typing Remote Desktop. If you see the application with the Red icon (above), the application is already installed.
- If it's not installed, download one of the installer here:
- Remote Desktop - Windows 64-bit
- Remote Desktop - Windows 32-bit
- Remote Desktop - Windows ARM64
- If these links become broken or stale, the downloads are available from the following Microsoft docs: https://learn.microsoft.com/en-us/azure/virtual-desktop/users/connect-windows
- Subscribe to the FSS Hosting Service
- Launch the Remote Desktop client by searching for Remote Desktop in your Start Menu
- Select Subscribe on the main page to connect to the service and retrieve your applications
- When prompted, sign in with your hosting username and password (Example: [email protected])
- Once logged in, you should see a list of available applications that you can launch
- Launch the Application and log in
- Now that the setup is complete, you can launch the hosted applications by searching for them in your Start Menu
- You can also pin the application to you Start Menu or Task Bar by right clicking on the application and clicking Pin to Start or Pin to taskbar
macOS: Connecting with the macOS Client
Use these instructions if you are using a Mac. Steps 1 & 2 only need to be done once. After the setup is complete, you can launch hosted applications from within the Remote Desktop client.
- Install the macOS Client
- Your IT Department may have already done this for you. You can confirm by searching for the Remote Desktop application. If you see the following application with the Red icon (above), the application is already installed.
- If it's not installed, download it from the App Store
- Subscribe to the FSS Hosting Service
- Select Add Feed on the main page
- Enter https://rdweb.wvd.microsoft.com
- Click Subscribe
- When prompted, sign in with your hosting username and password (Example: [email protected])
- Once logged in, you should see a list of available applications that you can launch
- Launch the Application and log in
- From within Remote Desktop, you can now click to launch an application
- You may be prompted to enter your hosting username and password (Example: [email protected])
Troubleshooting
- The application launches and then disappears, wait a minute and then launch it again. In some cases, the remote desktop connection disconnects during a new session and you just need to reconnect.
- The application won't let you log in - Check that you are using the correct username and password. If that's still not working, your account may be locked or deactivated. Create a Ticket and we'll assist as quickly as we can.
